Billing Terms & Conditions

Last updated: 3 May 2026

Welcome to Animal Forum — www.animalforum.shop.

All information, products, prices, and services displayed on this website are provided as an invitation to treat and do not represent a legally binding offer.

When you place an order on our website, you are making an offer to purchase the selected item(s) subject to these Billing Terms & Conditions. Acceptance of your order will only take place once we have reviewed, processed, and confirmed it.

These Billing Terms & Conditions govern the billing, payment, and order-related terms between you and Animal Forum when you use our website or make a purchase online.

Please read these terms carefully. If you do not agree with them, you should not use our website or place an order. By accessing or using www.animalforum.shop, you confirm that you accept these terms and agree to be bound by them.

1. Accepted Payment Methods

We accept secure payment methods made available at checkout, which may include:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Maestro
Mastercard
PayPal
Shop Pay
UnionPay
Visa

Available payment methods may vary depending on your device, location, browser, and the payment providers enabled at checkout.

2. Secure Payment Processing

All payments are processed securely through trusted third-party payment providers.

Animal Forum does not store your full card details. Payment information is encrypted and handled by secure payment gateways according to their own security and privacy standards.

3. Payment Authorisation

All payments are subject to verification, authorisation, and fraud prevention checks where applicable.

Your order may not be accepted or processed if:

Payment is declined
Payment cannot be verified
Billing information is incomplete or inaccurate
The transaction appears suspicious or fraudulent
The payment provider does not authorise the payment

If there is an issue with your payment, we may contact you using the details provided at checkout.

4. Order Confirmation

After placing an order, you may receive an order confirmation by email.

This confirmation means we have received your order request. It does not guarantee acceptance of the order if there is a payment issue, stock issue, pricing error, or other problem.

We reserve the right to refuse, cancel, or limit any order where necessary.

5. Prices and Currency

All prices shown on our website are displayed in British Pounds Sterling GBP (£) unless stated otherwise.

Prices may include or exclude taxes depending on how they are displayed at checkout and according to applicable UK rules.

The final amount payable will be shown clearly at checkout before you complete payment.

6. Billing Information

You agree to provide accurate, complete, and up-to-date billing information when placing an order.

This may include your:

Full name
Billing address
Shipping address
Email address
Phone number
Payment details

Incorrect or incomplete billing information may delay or prevent order processing.

7. Errors, Inaccuracies, and Omissions

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions
Product images
Pricing
Promotions
Offers
Shipping details
Stock availability
Delivery estimates

We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information at any time without prior notice.

This may include correcting information after an order has been submitted.

8. Order Cancellation Due to Errors

We reserve the right to cancel or refuse any order if there is an error in product information, pricing, availability, payment processing, or billing details.

If your order is cancelled after payment has been taken, we will issue a refund to the original payment method where applicable.

9. Fraud Prevention

To protect our customers and business, orders may be subject to fraud prevention checks.

We may refuse or cancel orders that appear to be fraudulent, suspicious, unauthorised, or in breach of our Terms of Service.

We may also request additional information to verify an order before processing it.

10. Refunds and Returns

Refunds and returns are handled according to our Return & Refund Policy.

Approved refunds will be issued to the original payment method used at checkout.

Please note that banks, card providers, or payment providers may take additional time to process and post refunds.

11. Changes to These Terms

We may update or change these Billing Terms & Conditions from time to time.

Any updates will be posted on this page with the latest update date.

Your continued use of our website after changes are posted means you accept the updated terms.

12. Contact Information

For billing, payment, or order enquiries, please contact us:

Animal Forum
161 Newgate Street
Bishop Auckland
DL14 7EN
United Kingdom

Email: support@animalforum.shop
Phone: 01388601768