Privacy Policy

Last updated: 3 May 2026

This Privacy Policy explains how Animal Forum collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Animal Forum is an online retail store based in the United Kingdom.

Business name: Animal Forum
Address: 161 Newgate Street, Bishop Auckland, DL14 7EN, United Kingdom
Email: support@animalforum.shop
Phone: 01388601768

2. Information We Collect

We may collect the following types of personal information when you use our website or place an order:

Your full name
Email address
Phone number
Billing address
Shipping address
Order details and purchase history
Payment confirmation details
Messages you send to us through email, contact forms, or customer support
Website usage information such as IP address, browser type, device type, pages visited, and time spent on our website

We do not intentionally collect unnecessary personal information.

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Confirm payments and provide order updates
Respond to customer support requests
Manage returns, refunds, and delivery enquiries
Improve our website and customer experience
Prevent fraud and protect our business
Comply with legal and tax obligations
Send important service updates related to your order or account

We only use your personal information when we have a lawful reason to do so.

4. Payment Information

Payments on our website are processed securely through trusted third-party payment providers.

Animal Forum does not store your full card details. Payment information is handled by secure payment processors according to their own security and privacy standards.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used for:

Essential website functions
Shopping cart and checkout functionality
Remembering preferences
Website analytics
Marketing or advertising performance, where enabled

You can control or disable cookies through your browser settings. Please note that some parts of our website may not work properly if cookies are disabled.

6. Sharing Your Information

We may share your personal information only when necessary with trusted service providers, including:

Payment processors
Delivery and shipping partners
Website hosting providers
Customer support tools
Analytics providers
Fraud prevention and security services
Legal or government authorities where required by law

We do not sell your personal information.

7. International Transfers

Some of our service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure your personal information is protected in line with applicable data protection laws.

8. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order and transaction information may be kept for legal, accounting, tax, fraud prevention, and customer service purposes. General website usage data is usually kept for a shorter period unless needed for security or service improvement.

9. Your Rights

Under UK data protection laws, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your personal information where legally possible
Ask us to restrict how we use your information
Object to certain types of processing
Request a copy of your personal information
Withdraw consent where we rely on consent

To make a request, please contact us at:

support@animalforum.shop

10. Security of Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party websites.

We recommend that you review the privacy policies of any external websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

We recommend checking this page regularly to stay informed about how we protect your information.

14. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us:

Animal Forum
161 Newgate Street, Bishop Auckland, DL14 7EN, United Kingdom

Email: support@animalforum.shop
Phone: 01388601768