Privacy Policy
Privacy Policy
This Privacy Policy explains how Animal Forum collects, uses, and protects your personal information when you visit our website or make a purchase from us.
We take your privacy seriously and are committed to handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and all applicable UK data protection laws.
Who We Are
Animal Forum
Phone: 01388601768
Email: support@animalforum.com
Website: www.animalforum.com
Information We Collect
Information You Provide to Us
When you place an order or contact us, we may collect the following information:
• Your full name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details (processed securely through trusted third-party providers)
• Your order history and purchase records
Information Collected Automatically
When you browse our website, we may automatically collect certain information including:
• Your IP address
• Browser type and device information
• Pages visited on our website
• Time spent on our website
• The website you visited before accessing ours
This information helps us improve our website and provide a better shopping experience.
How We Use Your Information
We may use your personal information for the following purposes:
• Processing and delivering your orders
• Providing customer support and responding to enquiries
• Sending order confirmations and updates
• Improving our products, services, and website performance
• Meeting legal and regulatory obligations
• Preventing fraud and ensuring website security
We only process your personal data when we have a valid legal basis to do so.
Our Legal Basis for Processing
Under UK GDPR, we rely on the following legal grounds:
• To fulfil our contract with you when you place an order
• To comply with legal and regulatory obligations
• For legitimate business interests such as improving our services
• Based on your consent where required
When We Share Your Information
We may share your information with trusted service providers that help us operate our business, including:
• Payment processing companies
• Shipping and delivery providers
• Website hosting platforms such as Shopify
• Analytics and marketing service providers
All partners are required to protect your data and comply with applicable data protection laws.
We do not sell or rent your personal information to third parties.
International Data Transfers
Some service providers we work with may operate outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place to protect your personal data.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to:
• Complete and fulfil your orders
• Meet legal and regulatory requirements
• Resolve disputes or customer service issues
• Enforce our terms and policies
When your information is no longer required, it is securely deleted or anonymised.
Your Legal Rights
Under UK data protection law, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict how we process your data
• Receive a copy of your data in a portable format
• Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings.
Security Measures
We implement appropriate technical and organisational measures to protect your personal information. All payments are processed through secure and trusted payment providers.
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:
Animal Forum
Website: www.animalforum.com
Email: support@animalforum.com
Phone: 01388601768
Customer support is available during normal business hours.