Terms of Service
Terms of Service
These Terms of Service govern your use of the Animal Forum website and any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these terms.
If you do not agree with any part of these terms, please do not use our website.
Use of Our Website
By using this website, you agree to use it only for lawful purposes. You must not:
• Use the website in any way that violates applicable laws or regulations
• Attempt to interfere with the security or functionality of the website
• Upload or transmit any malicious, harmful, or disruptive content
Animal Forum reserves the right to restrict or terminate access to the website if these terms are violated.
Product Information
We make every effort to ensure that product descriptions, images, prices, and availability information are accurate and up to date. However:
• Product images are for illustrative purposes only
• Colours and product appearance may vary depending on your screen or device
• Errors or inaccuracies may occasionally occur
We reserve the right to correct errors and update product information at any time without prior notice.
Pricing and Payment
• All prices displayed on our website are in GBP (£) unless otherwise stated
• Prices may change without prior notice
• Full payment is required at checkout
• Payments are processed securely through trusted third-party payment providers
For security reasons, Animal Forum does not store or have access to your full payment details.
Orders
When placing an order, you are making an offer to purchase products from Animal Forum. Orders are subject to acceptance and product availability.
We reserve the right to:
• Refuse or cancel any order at our discretion
• Limit quantities purchased per customer
• Cancel orders due to pricing errors, stock availability, or suspected fraud
If an order is cancelled after payment has been processed, a full refund will be issued.
Shipping and Delivery
Shipping options, costs, and delivery estimates are explained in our Shipping & Delivery Policy.
Please note:
• Delivery times are estimates only
• Delays may occur due to circumstances outside our control
• Risk of loss or damage passes to the customer once the order has been delivered
Returns and Refunds
Our Returns & Refund Policy explains the conditions for returning items and receiving refunds.
In summary:
• Customers have 30 days from delivery to request a return
• Items must be unused and in their original condition
• Approved refunds are issued to the original payment method
Please refer to our full Returns & Refund Policy for complete details.
Intellectual Property
All content on this website, including text, images, logos, graphics, and design elements, is the property of Animal Forum or its licensors and is protected by UK and international intellectual property laws.
You may not reproduce, distribute, or use any website content without prior written permission.
Limitation of Liability
To the maximum extent permitted by law:
• Animal Forum shall not be liable for indirect or consequential damages
• Our total liability for any claim related to a product is limited to the purchase price of that product
Nothing in these terms affects your statutory consumer rights under UK law.
Third-Party Links
Our website may contain links to third-party websites for your convenience. Animal Forum is not responsible for the content, privacy policies, or practices of these external websites.
Changes to These Terms
Animal Forum may update these Terms of Service from time to time. Any updates will be posted on this page.
By continuing to use our website after changes are published, you agree to the updated terms.
Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes arising from the use of this website or purchases made through it will be subject to the jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Animal Forum
Website: www.animalforum.com
Email: support@animalforum.com
Phone: 01388601768
Opening Hours
Sunday — Closed
Monday — 9:30 AM – 4:00 PM
Tuesday — 9:30 AM – 4:00 PM
Wednesday — Closed
Thursday — 9:30 AM – 4:00 PM
Friday — 9:30 AM – 4:00 PM
Saturday — 9:00 AM – 12:30 PM