Terms of Service

Last updated: 3 May 2026

This website is operated by Animal Forum. Throughout the site, the terms “we”, “us”, and “our” refer to Animal Forum. Animal Forum offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service. These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our services.

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. Your continued use of the website after any changes are posted means you accept those changes.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence, or that you have given us consent to allow your minor dependents to use this website.

You may not use our products or website for any illegal or unauthorised purpose. You must not violate any applicable laws, including copyright, consumer protection, or data protection laws.

You must not transmit any viruses, malware, worms, or harmful code through our website.

A breach of these Terms may result in the immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment card information, may be transferred across networks and adapted to meet technical requirements.

Payment card information is encrypted during transfer and handled securely by trusted payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our website, service, products, or content without our written permission.

The headings used in this agreement are included for convenience only and do not affect the meaning of these Terms.

3. Accuracy, Completeness, and Timeliness of Information

We aim to provide accurate and up-to-date information on our website. However, we do not guarantee that all information is always accurate, complete, or current.

The information on this website is provided for general shopping and product information purposes only. Any reliance on the material on this site is at your own risk.

We reserve the right to update or change website content at any time, but we are not obligated to update every piece of information immediately.

4. Products, Prices, and Availability

Prices for our products are subject to change without notice.

We reserve the right to modify, update, suspend, or discontinue any product or service at any time.

All products are subject to availability. We try to keep stock information accurate, but stock levels may occasionally change or become unavailable after an order is placed.

If an item becomes unavailable after purchase, we may contact you to offer an alternative, wait for restock, or issue a refund for the unavailable item.

5. Product Information and Display

We make every effort to display product descriptions, images, colours, sizes, and details as accurately as possible.

However, we cannot guarantee that your device screen will display colours or product details exactly as they appear in real life.

Product descriptions, images, and prices may be updated at any time without notice.

6. Orders and Acceptance

When you place an order on our website, you agree to provide current, complete, and accurate information.

We reserve the right to refuse, cancel, or limit any order where necessary, including where:

The product is unavailable
Payment cannot be verified
The order appears fraudulent or suspicious
The billing or shipping information is inaccurate
There has been an error in product information or pricing
The order appears to be placed by a reseller or distributor

If we cancel or change an order, we may contact you using the email address, billing address, shipping address, or phone number provided at checkout.

7. Billing and Account Information

You agree to provide accurate purchase, billing, shipping, and account information for all orders placed through our website.

You agree to keep your information updated so we can process your order, complete payment, arrange delivery, and contact you if needed.

For more details about returns and refunds, please review our Return & Refund Policy.

8. Shipping and Delivery

Shipping options, estimated delivery times, and costs are shown clearly at checkout before payment is completed.

We currently deliver within the United Kingdom only.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, busy periods, or other factors outside our control.

For full delivery information, please review our Shipping Policy.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

To be eligible for a return, items must usually be unused, in their original condition, with original packaging and proof of purchase.

Certain items may not be eligible for return, including personalised goods, hygiene-related items, gift cards, final sale items, or items that have been used or damaged after delivery.

10. Optional Tools and Third-Party Services

We may provide access to third-party tools, apps, payment providers, delivery services, or external services that we do not own or control.

You acknowledge that these third-party services are provided “as is” and “as available”.

We are not responsible for the actions, content, policies, or performance of third-party services.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for checking or evaluating the content, accuracy, policies, products, or services of third-party websites.

You should review the policies and terms of any third-party website before using their services or making a purchase through them.

12. User Comments, Feedback, and Submissions

If you send us feedback, suggestions, ideas, reviews, images, comments, or other submissions, you agree that we may use them to improve our products, services, website, or customer experience.

You agree that your submissions must not violate the rights of others, contain unlawful material, or include harmful code.

We may remove or refuse content that we consider inappropriate, misleading, abusive, unlawful, or harmful.

13. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, protect, and store your personal information.

14. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.

If an order is affected by an error, we will contact you where appropriate.

15. Prohibited Uses

You must not use our website or services:

For any unlawful purpose
To violate any laws or regulations
To infringe upon our intellectual property rights or the rights of others
To harass, abuse, insult, harm, defame, intimidate, or discriminate against others
To submit false or misleading information
To upload or transmit viruses, malware, or harmful code
To collect or track the personal information of others
To spam, phish, scrape, crawl, or interfere with the website
To attempt unauthorised access to our systems, accounts, or services
To interfere with the security features of the website

We reserve the right to terminate your use of our website or services for violating any prohibited use.

16. Intellectual Property

All content on this website, including text, images, graphics, logos, product content, layout, design, and website materials, belongs to Animal Forum or its content providers unless stated otherwise.

You may not copy, reproduce, distribute, modify, publish, or use our content for commercial purposes without our written permission.

17. Disclaimer of Warranties

We do not guarantee that your use of our website will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained from using our website will always be accurate or reliable.

Products and services are provided “as is” and “as available”, except where required by law.

Nothing in these Terms affects your statutory rights as a consumer.

18. Limitation of Liability

To the fullest extent permitted by law, Animal Forum shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

This does not exclude or limit liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any rights you have under UK consumer protection laws.

19. Indemnification

You agree to indemnify and hold Animal Forum harmless from any claim or demand arising from your breach of these Terms, your misuse of our website, or your violation of any law or third-party rights.

20. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will still be enforceable to the fullest extent permitted by law.

The unenforceable part will be considered separated from these Terms, and the remaining sections will continue to apply.

21. Termination

These Terms remain effective unless terminated by either you or us.

You may stop using our website at any time.

We may suspend or terminate access to our services if we believe you have failed to comply with these Terms.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on our website, form the entire agreement between you and Animal Forum regarding your use of our website and services.

23. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled in accordance with applicable UK laws and consumer protection rights.

24. Changes to These Terms

We reserve the right to update, change, or replace these Terms at any time by posting the updated version on this page.

It is your responsibility to check this page periodically for changes.

Your continued use of our website after changes are posted means you accept the updated Terms.

25. Contact Information

Questions about these Terms of Service should be sent to us using the details below:

Animal Forum
161 Newgate Street
Bishop Auckland
DL14 7EN
United Kingdom

Phone: 01388601768
Email: support@animalforum.shop