Return & Refund Policy

Last updated: 3 May 2026

At Animal Forum, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.

1. 30-Day Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn, unused, and undamaged
With tags attached, where applicable
In its original packaging
Accompanied by a receipt or proof of purchase

2. How to Start a Return

To request a return, please contact us at:

Email: support@animalforum.shop

If your return is accepted, we will send you instructions on how and where to send your package.

Please note that items sent back to us without first requesting a return will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or if you received the wrong item, please contact us immediately so we can review the issue and work to resolve it as quickly as possible.

When contacting us, please include your order number and, where possible, clear photographs of the item and packaging.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods
Custom or personalised products
Personal care or hygiene-related items once opened or used
Hazardous materials, flammable liquids, or gases
Items that have been used, damaged, or altered after delivery

We also do not accept returns on:

Gift cards
Final sale or clearance items, where clearly marked

If you are unsure whether your item is eligible for return, please contact us before sending it back.

5. Exchanges

The fastest way to receive a different item is to return the original item first.

Once your return has been accepted, you may place a separate order for the new item.

6. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that it may take some time for your bank, card provider, or payment provider to process and post the refund.

7. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of returning items.

If the return is due to our error, such as a wrong, damaged, or defective item, we will provide further instructions and help resolve the issue appropriately.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We can only cancel an order before it has been dispatched. If your order has already been shipped, you may need to request a return after receiving it.

9. Your Statutory Rights

This policy does not affect your statutory rights under applicable UK consumer protection laws.

10. Contact Information

For return, refund, or order enquiries, please contact us:

Animal Forum
161 Newgate Street
Bishop Auckland
DL14 7EN
United Kingdom

Phone: 01388601768
Email: support@animalforum.shop